Your First Visit
What to Expect as a New Patient
If you're looking up new patient information for San Antonio audiology, Precision Hearing makes your first visit straightforward from the first phone call. Your appointment typically runs about an hour with a Doctor of Audiology — Dr. Joseph Pratt or Dr. Nathan Ortiz, both Texas Tech-trained and US Navy veterans who ran the service's two largest hearing conservation programs. We'll cover your hearing history, complete a thorough evaluation, and walk through your results without pressure or jargon.
Audiology Intake Paperwork for Your First Visit
Here's the audiology intake paperwork you'll complete at our Babcock Rd office in San Antonio. We'll have everything ready at check-in — plan to arrive 15 minutes early so you have time to finish comfortably before your evaluation begins.
Please bring any prior hearing test results, audiograms, or hearing aid documentation with you — they help your audiologist see whether your hearing has been stable or shifting over time.
What Happens at Your First Audiology Appointment
Knowing what unfolds at each stage helps you walk in confident. Here's how your first audiology appointment at our Babcock Rd office in San Antonio runs — from check-in to your walk-out plan.
Check In
Arrive 15 minutes early to finish intake paperwork. We'll take your insurance card and walk you through check-in.
Hearing History Review
Your audiologist reviews your medical history, medications, and the everyday situations where listening feels hardest.
Comprehensive Evaluation
Audiometry, speech recognition, and otoscopic testing in our sound-treated booth — the foundation of every care plan.
Results & Recommendations
Your audiogram explained in plain language, with next-step options matched to your hearing, lifestyle, and work demands.
Reconnect With the Sounds You Love — Book Your Visit
Trusted by San Antonio's working adults and veterans for unhurried, audiologist-led hearing care built around your life.
Serving San Antonio & the surrounding area
Visit Us in San Antonio
Our Babcock Road office is both a full hearing clinic and the home base for our mobile hearing team — bringing audiologist-led care to San Antonio patients and on-site to local employers.
- Fax: (210) 695-4705
- Veteran-owned & US Navy-trained audiologists
- Doctor of Audiology care at every step
- Fully ADA-accessible office
“They took the time to actually explain my hearing and never pushed me toward anything. As someone still working full-time, I appreciated how thorough and unhurried the whole visit was. Easily the best hearing care experience I've had.”— Verified Google Review
Precision Hearing
Hearing Clinic Mobile Hearing170 Babcock Rd, San Antonio, TX 78201
| Monday | 8:30 AM - 4:00 PM |
| Tuesday | 8:30 AM - 4:00 PM |
| Wednesday | 8:30 AM - 4:00 PM |
| Thursday | 8:30 AM - 4:00 PM |
| Friday | 8:30 AM - 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
New Patient FAQs
Practical answers to the questions new patients ask most — appointment length, what to bring, how insurance works at Precision Hearing, and what happens once your audiogram is finished.
Plan for about 60 minutes. That covers a thorough hearing history with a Doctor of Audiology, a comprehensive evaluation in our sound-treated booth, and a face-to-face walk-through of your audiogram — no jargon, no rushed handoff. If hearing aids look like a good fit for you, we can also demonstrate technology options and review your insurance benefits during the same visit, so you're not waiting weeks for answers.
Arriving 15 minutes early to finish your intake paperwork keeps your appointment on schedule and gives you a few quiet minutes to settle in before we begin.
No — you can call our clinic line directly at (210) 695-4708 or use the callback form on this site to book your audiology evaluation. A handful of insurance plans require a physician referral for the audiologist visit to be a covered benefit, so it's worth a quick call to your carrier before your appointment if you want to be certain.
If your primary care physician or an ENT has already referred you, bring the referral paperwork and any recent medical records — your audiologist will have the full clinical picture from minute one.
Bring a photo ID, your insurance card, a current list of medications, and any previous hearing test results or audiograms you can find. We'll have your intake paperwork ready at check-in, so arriving 15 minutes early gives you plenty of time to finish before your evaluation begins.
We also encourage you to bring a spouse, adult child, or close friend. A familiar voice helps your audiologist hear exactly which conversations matter most to you — at the dinner table, on the worksite, at church, or wherever you spend time across San Antonio and the surrounding communities.
Precision Hearing is in network with Blue Cross Blue Shield and TriWest, which covers TRICARE and VA Community Care for veterans. Coverage still varies plan to plan, so before your first appointment we'll verify your specific benefits and explain any out-of-pocket costs in plain language — never after the fact.
For services your plan doesn't fully cover, CareCredit financing is available to help spread payment over time. Call (210) 695-4708 with your plan details and we'll look into your benefits ahead of time, so cost is never the reason you delay better hearing.
Your audiologist walks through your audiogram in the same visit, in plain language — no jargon and no rushed handoff. If hearing aids would help, you'll see options from a curated range of leading manufacturers, matched to your hearing loss, lifestyle, and work demands rather than a sales quota. Because Precision Hearing is independent and manufacturer-agnostic, recommendations are driven by what fits you best.
Every fitting includes professional programming and ongoing support, with in-house cleaning and follow-up adjustments so you're cared for long after your first visit. Call (210) 695-4708 with any questions.