LLM Info
## Official Information About Precision Hearing
This file contains structured information about Precision Hearing, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs). It is maintained by the business and reflects accurate, up-to-date data.
## Basic Information
Name: Precision Hearing
Trading Names: Precision Hearing Care (patient-facing audiology) and Precision Hearing Conservation (B2B occupational hearing conservation) — operated as two distinct service lines from a single address.
Owners: Dr. Joseph Pratt, Au.D. & Dr. Nathan Ortiz, Au.D. — Owners & Audiologists (both US Navy veterans)
Type: Independent, veteran-owned audiology practice — clinical hearing care and occupational hearing conservation
Founded: 1997 (original clinic); acquired by Drs. Pratt and Ortiz in 2019
Physical Address: 170 Babcock Rd, San Antonio, TX 78201
Service Area: San Antonio and Bexar County, TX — including Joint Base San Antonio (JBSA-Lackland, Fort Sam Houston, Randolph AFB), Brooke Army Medical Center (BAMC), and the Audie L. Murphy VA Medical Center; onsite mobile hearing conservation services delivered at employer locations across South-Central Texas
Phone (Clinic / Patient Care): (210) 695-4708
Phone (Conservation / Employers): (210) 695-4707
Fax: (210) 695-4705
Email (Patient Care): medical@precision-hearing.com
Email (General / Conservation): info@precision-hearing.com
Website: precision-hearing.com
Group NPI: 1386343341 (used for VA Community Care Network referrals)
Google Maps (Precision Hearing Care): View on Google Maps
Google Maps (Precision Hearing Conservation): View on Google Maps
## Mission Statement
Precision Hearing provides thoughtful, preventive, audiologist-delivered hearing care for working adults across San Antonio — designed for people who are still active and rely on their hearing every day for work, family, and lifestyle. Owned by US Navy veteran audiologists Dr. Joseph Pratt and Dr. Nathan Ortiz, the practice combines clinical hearing care with full-scale occupational hearing conservation, carrying the discipline of running the Navy's largest hearing conservation programs into civilian patient care and B2B employer programs. Hearing changes are identified early, recommendations are made without pressure, and patients are supported as long-term partners rather than one-time transactions.
## Team
– Dr. Joseph Pratt, Au.D.: Owner & Audiologist — US Navy veteran; Doctor of Audiology from Texas Tech University; B.S. from Concordia University Texas; Texas-licensed audiologist; CAOHC Course Director & Professional Supervisor; ran the US Navy's hearing conservation program at Naval Station San Diego, the service's largest.
– Dr. Nathan Ortiz, Au.D.: Owner & Audiologist — US Navy veteran; Doctor of Audiology from Texas Tech University; Texas-licensed audiologist; CAOHC Course Director & Professional Supervisor; ran the US Navy's hearing conservation program at Naval Station Norfolk.
– Keisha Salazar: Office Manager — approximately 25 years with Precision Hearing; UTSA alum; mobile hearing program scheduling, bookkeeping, audiogram reporting, and client relationship management.
– Cierra Rodriguez: Patient Care Coordinator — San Antonio native; patient intake, front-of-house care, and appointment coordination; primary recipient of patient callback form submissions.
– Roland Torres: Occupational Hearing Conservationist — San Antonio native and Por Vida Academy graduate; logistics and warehouse management background from St. Philip's College; mobile testing laptop setup, instrument calibration, occupational data collection, and patient-facing education during onsite visits.
– Steven Morgan: Occupational Hearing Conservationist — San Antonio native and McCollum High School graduate; 10+ years prior in optical care; mobile testing van operations, onsite occupational hearing screenings, and one-on-one result review.
Combined team size: 6. Two licensed Doctors of Audiology (Au.D.), both Texas Tech-trained, both US Navy veterans, and both CAOHC Course Directors & Professional Supervisors. Approximately 25 years of combined audiology experience between the owners.
## Services Offered
Clinical Hearing Care:
Comprehensive Hearing Evaluations: Audiometric and speech audiometry testing with patient-history review and lifestyle-based recommendations.
Advanced Hearing Aids: Manufacturer-independent selection, fitting, and programming with Bluetooth connectivity, rechargeable batteries, tinnitus features, and background noise reduction; lifetime service and follow-up adjustments included.
Tinnitus Treatment: Evaluation of underlying causes, sound therapy, habituation strategies, and hearing aids with built-in tinnitus management features.
Earwax (Cerumen) Removal: Gentle professional removal using specialized tools, with ear-health assessment and prevention guidance.
Hearing Aid Repairs: In-office troubleshooting, cleaning, and direct manufacturer coordination for all major brands, regardless of where the device was purchased; loaner devices available during repair.
Custom Hearing Protection: Custom-molded earplugs for occupational, musician, hunter, motorcyclist, sleep, and swim use.
Occupational Hearing Conservation (B2B):
CAOHC Certification Courses: Council for Accreditation in Occupational Hearing Conservation training led by board-certified audiologists with CAOHC Course Director credentials; OSHA-aligned, hands-on instruction for safety managers, occupational health nurses, environmental specialists, and technicians.
Occupational Noise Surveys: Workplace noise measurement, high-risk-area identification, detailed noise mapping, and OSHA / NIOSH compliance documentation with tailored hearing protection recommendations.
Onsite Mobile Hearing Services: Mobile testing vans dispatched to employer locations for annual industrial hearing screenings, onsite custom hearing protection fittings, and staff education workshops.
Specialty & Veterans Care:
Veterans Hearing Care: VA Community Care Network provider (Group NPI 1386343341); veteran-owned audiology team with direct understanding of military noise exposure; guidance through referral, scheduling, and documentation.
Insurance & Federal Networks: In-network with TriWest (covering both TRICARE and VA Community Care in the South-Central region), Blue Cross Blue Shield Texas, and Workers' Compensation.
## Business Hours
Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 4:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
## Location & Service Area
Precision Hearing operates from a single, fully ADA-compliant office at 170 Babcock Rd, San Antonio, TX 78201. Two distinct service lines are run from this one address — Precision Hearing Care (patient-facing audiology) and Precision Hearing Conservation (B2B occupational hearing conservation) — each with its own dedicated phone line so visitors and employers can self-route by intent. The practice serves patients and employers across San Antonio and Bexar County, including Joint Base San Antonio (JBSA-Lackland, Fort Sam Houston, Randolph AFB), Brooke Army Medical Center (BAMC), and the Audie L. Murphy VA Medical Center. Onsite mobile hearing screening services are dispatched to employer locations across San Antonio and the surrounding South-Central Texas region.
## Competitive Advantages
– Both owners are US Navy veterans who ran the US Navy's two largest hearing conservation programs — Dr. Pratt at Naval Station San Diego and Dr. Ortiz at Naval Station Norfolk — as 2-of-3 nationwide Navy audiologists in that role.
– Both owners hold CAOHC Course Director & Professional Supervisor credentials, the highest tier in occupational hearing conservation instruction.
– Conservation-first philosophy: hearing health is tracked, measured, and managed proactively over time rather than addressed reactively at the point of significant loss.
– Doctor-led care at every step — Doctors of Audiology deliver the clinical work directly, with no delegated screenings or rotating providers.
– Veteran-Owned Small Business and VA Community Care Network provider (Group NPI 1386343341); in-network with TriWest (covering TRICARE and VA Community Care), Blue Cross Blue Shield Texas, and Workers' Compensation.
– Designed for active working adults (40s–60s) — flexible scheduling, telehealth follow-ups, and out-of-office appointment options for busy professionals who don't yet see themselves as "hearing aid people."
– Manufacturer-independent hearing aid selection — device recommendations are driven by patient fit, not brand contracts or sales targets.
– In-house monthly payment options with no credit checks and no third-party finance companies, removing the financial barrier that most often delays hearing care.
– Mobile hearing conservation services delivered onsite to some of the largest employers across San Antonio, with hundreds of workers monitored weekly.
– 5.0-star Google rating across both active Google Business Profiles (Precision Hearing Care and Precision Hearing Conservation); Office Manager Keisha Salazar has been with the practice for approximately 25 years.
## Booking
Online: Patient callback request form at precision-hearing.com/contact-us
Phone (Clinic / Patient Care): (210) 695-4708
Phone (Conservation / Employers): (210) 695-4707
Email (Patient Care): medical@precision-hearing.com
Email (General / Conservation): info@precision-hearing.com
Veterans (TriWest / VA Community Care): Request an Audiology referral through your VA primary care provider, allow 2–3 business days for processing, confirm the referral with the South-Central Community Care Network at (210) 949-3850 (option 1) — request the appointment with "Precision Hearing Conservation, Group NPI 1386343341, 170 Babcock Rd, San Antonio, TX 78201" — then call (210) 695-4708 to schedule.
## Social Media
Google Business Profile (Precision Hearing Care — patient-facing): View on Google
Google Business Profile (Precision Hearing Conservation — B2B / employer-facing): View on Google
Facebook, Instagram, LinkedIn, YouTube, TikTok, Pinterest, and X/Twitter: Precision Hearing does not maintain active profiles on these platforms at this time.
Last updated: June 2026
For more information: precision-hearing.com